Legal Notice & Privacy Policy



Thank you for visiting this website, (the Site), which is owned and provided by T&L Sugars Limited. T&L Sugars Limited and its related, affiliated, or subsidiary companies are together Tate & Lyle Sugars. All references to we, us, and our in these terms and conditions (Terms), are deemed to refer to Tate & Lyle Sugars.

Your access to, and use of, this Site is subject to the provisions contained in these Terms, the terms and conditions of the privacy policy on the Site (Privacy Policy), legal notices or terms on particular pages on the Site and all applicable laws.

By accessing and browsing the Site, you automatically accept, without limitation or qualification, these Terms. Please read these important Terms carefully before you use the Site. If you are using the Site for more than your own personal information, education or enjoyment, you could be violating these Terms and the law. If you do not accept these Terms in full, you must leave the Site immediately.

Tate & Lyle Sugars may revise these Terms at any time by updating this page. You should check the Site from time to time to review the current Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms on particular pages on the Site.


Subject to the exceptions regarding certain personal information set forth in the Privacy Policy, all remarks, suggestions, ideas, graphics, materials or other information that you submit to Tate & Lyle Sugars, by email, download, or otherwise (Submissions) are non-confidential and non-proprietary and we are free to use and reproduce such Submissions for any purpose. Tate & Lyle Sugars shall retain exclusive ownership of all present and future rights to Submissions of every kind and will be entitled to use any Submission for any commercial or other purpose whatsoever without any obligation to compensate you or any other person sending the Submission.

You warrant that the Submission contains only your own material and content or material and content that you have undeniable rights to use and that Tate & Lyle Sugars’ use of the Submission will not violate any third party’s rights. You acknowledge and agree that you are responsible for any Submission you make and that you, and not Tate & Lyle Sugars, have full responsibility for the message, including its legality, reliability, appropriateness, originality, copyright and non-infringement.


Although Tate & Lyle Sugars may from time to time monitor or review discussions, postings, transmissions, bulletin boards, and the like on this Site (Postings), we are under no obligation to do so and assume no responsibility or liability arising from the content of any such Posting or Submission, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such Postings or Submissions on this Site.

You are prohibited from posting or transmitting to or from the Site any material:

  • that is unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, profane, in breach of confidence or privacy, which may cause annoyance or inconvenience, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law, or infringe the rights of any third party, in any country in the world;
  • for which you have not obtained all necessary licences and/or approvals; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Tate & Lyle Sugars will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials. Tate & Lyle Sugars may in its absolute discretion remove Postings and Submissions at any time, and for any reason.


No material from this Site may be copied, distributed or republished, displayed, licensed, sold, modified, reused, uploaded, posted or transmitted in any way, without the prior written consent of Tate & Lyle Sugars except as provided below. You may only print and download material for your own non-commercial, personal use displayed and identified on the Site as specifically available for downloading on the following basis:

  • no documents or related graphics on the Site are modified in any way;
  • no graphics on the Site are used separately from the corresponding text; and
  • Tate & Lyle Sugar's copyright, trademark or other proprietary notices contained on the materials are not deleted or edited.

You may not distribute, modify, transmit, reuse repost or use the content of the Site for public or commercial purposes, including text, images, audio and video, without Tate & Lyle Sugars’ written permission. Modification or use of materials for any other purpose violates our intellectual property rights.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site (including without limitation photographs and graphical images) are owned by Tate & Lyle Sugars or its licensors. For the purposes of these Terms, any use of extracts from the Site other than in accordance with the Terms for any purpose is prohibited. If you breach any of the Terms, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

Software downloaded, including the files and images incorporated in or generated by the software and all accompanying data, is licensed to you for your personal, non-commercial use and may not be redistributed, sold, reverse-engineered, disassembled or otherwise converted to any other form. Additionally, software from this Site may be further subject to United Kingdom export laws, rules and regulations, as amended from time to time. No software from this Site may be downloaded or exported in violation of any applicable United Kingdom export laws, rules and regulations.

Any rights not expressly granted in these Terms are reserved. Copyright, if any, of third party material found in this Site must also be respected.


The Site may contain links allowing you to leave this Site for other websites that are not under the control of Tate & Lyle Sugars. These links are provided solely for your convenience and Tate & Lyle Sugars have not reviewed all the websites linked to this Site and are not responsible for the content of any other websites linked to this Site. Tate & Lyle Sugars does not endorse or make any representations about these websites, any material found there or any results that may be obtained from using them. A link from the Site does not imply Tate & Lyle Sugars’ approval on the content contained of any other website.

Following links to any other website is at your own risk, and Tate & Lyle Sugars shall not be liable for any damages or injury arising from access to, or use of, such websites. Please be mindful of this as you link to other outside websites.

Tate & Lyle Sugars does not object to links to our Site from third-party websites; however, any person or entity linking to our Site must strictly abide by the following rules:

  1. unless we have a written agreement with you, you may not use any of Tate & Lyle Sugars’ trademarks, logos or slogans in or with your links;
  2. you may link to this Site using the plain text name of this Site;
  3. you may link only to the home page of this Site;
  4. you do not present the link to this Site in any way that suggests Tate & Lyle Sugars has any relationship or affiliation with your website or endorses, sponsors or recommends the information, products or services on your website, unless you have a specific written agreement with us to do so;
  5. you do not misrepresent your relationship with Tate & Lyle Sugars or present any other false information about Tate & Lyle Sugars;
  6. you do not link from a website that is not owned by you;
  7. you do not link from a website that contains content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations; and
  8. you do not, without Tate & Lyle Sugars’ written permission:
              a. incorporate any content from this Site into your website (e.g., by in-lining or framing); or
              b. use any of Tate & Lyle Sugars’ names, trademarks, slogans, or any other words or codes identifying Tate & Lyle Sugars Site in any "metatag". We will not tolerate links from any website that may adversely affect the name, reputation and goodwill of Tate & Lyle Sugars and its products. Tate & Lyle Sugars reserves the right to cancel permission to link at any time, for any reason.

You shall fully indemnify Tate & Lyle Sugars for any loss or damage suffered by Tate & Lyle Sugars for breaching the Terms of linking above.


The trademarks, logos, characters and service marks (collectively Trademarks) displayed on this Site belong to Tate & Lyle Sugars or are used with permission. Nothing contained on this Site should be construed as granting any licence or right to use any Trademark displayed on this Site. Your use/misuse of the Trademarks displayed on this Site, or any other content on this Site, except as provided in these Terms, is strictly prohibited. You are also advised that Tate & Lyle Sugars will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.


Tate & Lyle Sugars, at its discretion, may suspend or terminate the access of and take other action against users, subscribers, registrants and account holders who infringe the copyright rights of others. If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, you may notify us by providing the following information:

  • A physical or electronic signature of person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Tate & Lyle Sugars to locate the material;
  • Information reasonably sufficient to permit Tate & Lyle Sugars to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate and that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send your notice to:

T&L Sugars Limited Attn: Legal Department Thames Refinery, Factory Road, Silvertown LONDON, E16 2EW. UK.

We urge you to consult with your legal adviser before filing a notice or counter-notice.


Your use of, and browsing on, this Site is at your own risk. Tate & Lyle Sugars assumes no liability and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your use of this Site. Tate & Lyle Sugars makes no warranties or representations as to the accuracy and completeness of anything contained on the Site. Tate & Lyle Sugars may make changes to the material on the Site at any time without notice. The material on the Site may be out of date and Tate and Lyle Sugars makes no commitment to update such material.

The material on the Site is provided on an "as is" basis. Accordingly, to the maximum extent permitted by law, Tate & Lyle Sugars provides you with the Site on the basis that it excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the Site.

Tate & Lyle Sugars, any other party (whether or not involved in creating, producing, maintaining or delivering the Site), and its affiliates, officers, directors, employees, vendors, suppliers, shareholders or agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site. Liability is excluded even if an authorised representative of Tate & Lyle Sugars has been advised of or should have known of the possibility of such damages.

Nothing in these Terms shall exclude or limit Tate & Lyle Sugar's liability for:

  1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
  2. fraud;
  3. misrepresentation as to a fundamental matter; or
  4. any liability which cannot be excluded or limited under applicable law.

If your use of material on the Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


If you elect to register on our Site and select a user name and password, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Further, you agree to defend, indemnify and hold harmless Tate & Lyle Sugars and its affiliates from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Site or any breach by you of these Terms.


While Tate & Lyle Sugars endeavours to ensure that the Site is normally available 24 hours a day, Tate & Lyle Sugars shall not be liable if for any reason the Site is unavailable at any time or for any period.

Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Tate & Lyle Sugar's control.


This Site is intended for residents of England and Wales only. Tate & Lyle Sugars makes no representation that the materials in the Site are appropriate or available for use in other locations. If you access the Site from locations other than England and Wales you are responsible for compliance with any applicable laws.

These Terms represent the complete agreement between the parties and supersede all prior agreements and representations between them.

Headings used in these Terms are for reference purposes only and in no way define or limit the scope of the section.

If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms shall remain in full force and effect.

The failure of Tate & Lyle Sugars to act with respect to a breach of these Terms by you or others does not constitute a waiver and shall not limit Tate & Lyle Sugars' rights with respect to such breach or any subsequent breaches.

These Terms shall be governed by and construed under English Law and disputes arising in connection with these Terms or your use of this Site shall be subject to the exclusive jurisdiction of the English courts. These laws may not necessarily be consistent with the laws and regulations of your home country.


If you have any questions or concerns about these Terms or your dealings with this Site, please contact us at:

T&L Sugars Limited
Thames Refinery, Factory Road, Silvertown,
Tel: +44 (0) 207 476 4455
Fax: +44 (0) 207 540 1848

© 2013 T&L Sugars Limited. All rights reserved.


(Effective September 2012)


Thank for visiting this website, [] (the Site), which is owned and provided by T&L Sugars Limited. T&L Sugars Limited and its related, affiliated, or subsidiary companies are together Tate & Lyle Sugars. All references to we, us, and our in this privacy policy  (Privacy Policy), are deemed to refer to Tate & Lyle Sugars.

Your access to, and use of, this Site is subject to the provisions contained in the terms and conditions located on the Site, the terms and conditions of this Privacy Policy, legal notices or terms on particular pages on the Site and all applicable laws. For the purpose of the Data Protection Act 1998 (the Act) the data controller in respect of the Site is T&L Sugars Limited.

This Privacy Policy sets out the basis on which any personal data (as defined in the Act) we collect from you or that you provide to us, will be processed by us. Please read this Privacy Policy to understand our views and practices before you provide us with any information. Certain provisions of the Privacy Policy may be superseded by expressly designated legal notices or terms on particular pages on the Site.

By using the Site, you agree to accept the practices described in this Privacy Policy (as amended from time to time). If you do not agree with these practices, please do not use this Site.



Tate & Lyle Sugars recognises that many people who visit our Site are concerned about information they provide on-line and how such information is maintained and used. To address these concerns and to demonstrate Tate & Lyle Sugars’ commitment to privacy, Tate & Lyle Sugars has developed and implemented this Privacy Policy. Any information you provide us through this Site will be treated in accordance with this Privacy Policy. This Site is intended for residents of England and Wales only and this Privacy Policy is only intended to meet the laws and requirements of England and Wales. This Privacy Policy is governed by and construed under English Law and disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the English courts. If you are resident outside of England and Wales then the laws of England and Wales may not necessarily be consistent with the laws and regulations of your home country.


From time to time, we may make changes to our Privacy Policy. If we do make changes, the changes will be posted on this page, and we will indicate at the top of this Privacy Policy when the changes went into effect. We encourage you to come back to this Site and review this Privacy Policy frequently so that you are constantly aware of our most current privacy practices.

In the event we want to materially change how we use personal information which you have previously provided to us, we will notify you by email or by way of a notice on the Site and may give you a choice to consent to or opt out from the desired change. Your inaction or continued use of this Site after any such notification, or your explicit consent to any changes for which we require your prior approval, will signify your agreement with these changes.


Tate & Lyle Sugars does not require that you provide us with any information to browse our Site. If you wish to participate in any of the services and opportunities our Site may offer, we may ask you to provide certain personal, demographic or login information. Personal information refers to any information that can be used to personally identify you or contact you online or offline, such as your name, address, email address, and phone number. Demographic information includes any non-identifiable information about you or your family, such as your gender, birthdates, product preferences, and other related information. Login information refers to information you create or set up when registering for an account through our Site (such as a username, password, and/or security question and answer). Login information allows you to access and update your online account information and preferences through our Site.

Personal, demographic and/or login information is only collected from you with your knowledge (that is, if you voluntarily provide it to us). We collect this information primarily to email updates and news via regular mail to subscribers, and to respond to your questions or suggestions. We may transfer or disclose personal information to certain outside companies, agents, or contractors (Vendors) that assist Tate & Lyle Sugars in maintaining and managing the activities on our Site. These Vendors are only given access to the information they need in order to perform the specific tasks they have been hired to do and are prohibited from using your personal information for any other purpose.

We may also collect and process the following data about you:

  • information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, your IP address, operating system, browser type, dates and times you access the Site, any keywords you may have used in a search engine to find the Site and the internet address of the website which brought you directly to the Site.

Tate & Lyle Sugars may use this information to create summary statistics and to determine the level of interest in information available on this Site. Tate & Lyle Sugars may share non-identifiable, aggregate demographic or usage information about the Site and its users with advertisers, business partners, sponsors, and other third parties in an effort to customise or enhance the content and advertising on our Site for our users.

We may also share personal, demographic, login, and usage information with certain affiliates of Tate & Lyle Sugars. Doing this allows us to introduce you to products and services offered by our affiliate companies.

We may also use information about you:

  • to ensure that content from our Site is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so; and
  • to notify you about changes to our service or Site.


We may also disclose your personal information to others if we are required to do so by law or a regulatory authority, or if in our good faith judgment, such action is reasonably necessary to comply with our legal obligations, respond to any claims, enforce or apply our Terms and Conditions, or protect the safety or rights of Tate & Lyle Sugars, our consumers, or the public.

In the event of a merger or acquisition of all or part of Tate & Lyle Sugars or our parent company by another company, or in the event Tate & Lyle Sugars or our parent company were to sell or dispose of all or a part of the Tate & Lyle Sugars business, the acquirer may have access to the information previously maintained by Tate & Lyle Sugars, which could include your personal information. Similarly, any information in our possession, including your personal information, may be transferred to a third party entity as part of a corporate reorganisation, insolvency proceeding, or other similar event.


Tate & Lyle Sugars does not knowingly solicit or collect personal or other information from children under the age of 13 through our Site. If we learn at any time that we have inadvertently collected personal information from a child, we will promptly delete the information from our records.

As a parent, you can always ask to review any personal information about your child that has been collected at our Site, have us delete this information (if Tate & Lyle Sugars still has the information in our databases), and/or instruct us not to collect or use your child's information in the future. If you are a parent and wish to exercise this right, simply contact us at the address stated below.


From time to time, we are approached by reputable third party companies and organisations that provide products or services that we believe may be of interest to you. As a result, these third party materials may be delivered to you together with some of our own materials, for example, as inserts. We see this as a value-added service helping you find special offers on products and services that may be of interest to you. Please remember that the materials we send you in connection with this particular service come directly from Tate & Lyle Sugars and, therefore, do not require us to share your personal information with third party companies. If you would prefer not to receive these third party materials from Tate & Lyle Sugars, you must request to opt-out from receiving communications from Tate & Lyle Sugars.


We may also use web beacons or other similar technology (Beacons) on our Site or include them in an email message we send you. Beacons are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via Beacons may include information about how a user responds to an email campaign from Tate & Lyle Sugars (for example, the time the email is opened, where does the user link to from the email etc). We use Beacon information for a variety of purposes, including but not limited to, Site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalisation.

Tate & Lyle Sugars may also use "cookie" technology on our Site. A "cookie" is a non-executable element of data that a website stores on your browser or your computer's hard drive. These cookies help us to provide you with a good experience when you browse the Site and also allow us to improve the Site.

The "cookie" does not extract personal information about you. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

If you continue to use the Site you agree to Tate & Lyle Sugar's use of cookies. If you do not wish to have cookies placed on your computer then you should disable cookies on your browser settings and delete cookies already stored. However, if you use your browser settings to block all cookies (including strictly necessary cookies) certain features of the Site may not function properly and your experience of the Site may be less enjoyable. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be issued as soon as you visit the Site.


Tate & Lyle Sugars employs appropriate security measures to protect the loss, misuse and alteration of the information under our control. For certain areas of the Site, Secure Sockets Layer (SSL) software is employed, which encrypts information you input, as an additional security measure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot warrant or guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for Tate & Lyle Sugars or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. Tate & Lyle Sugars will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You always have an option not to give us any of your personal information. If you do not want to receive communications or materials from Tate & Lyle Sugars, our affiliates, and/or our third party partners, please opt-out from the relevant communications or materials at the time of registration or when the information is collected. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communications or to change your information. If, at the time of registration, you also agreed to receive information directly from one of our affiliates, or directly from our third party partners, you may need to contact these other companies separately to opt-out from their communications. Please note that after making an opt-out request, you may continue to receive residual communications from Tate & Lyle Sugars for a short time thereafter. Please note that regardless of your opt-out selections, we reserve the right to continue sending you administrative or operational communications, such as important email confirmations (e.g. in response to an online registration or offline order) or to inform you about updates to our Site (e.g. updates to our terms and conditions or Privacy Policy, Site maintenance, etc.).


You have a right under the Act to request a copy of the information we hold about you. You can always ask to review any personal information that Tate & Lyle Sugars may have collected from you on our Site, have it updated, corrected or deleted (if Tate & Lyle Sugars still has the information in our databases), and/or instruct Tate & Lyle Sugars not to use this information in the future. If you wish to exercise this right, simply contact us at the address stated below. We may make a small charge for this service to meet our costs in complying with your request.


Tate & Lyle Sugars does our best to make sure that every link on our Site sends you to a safe place on the Internet. However, Tate & Lyle Sugars cannot and does not guarantee the content or privacy practices of every Site for which it provides a link. Tate & Lyle Sugars does not accept any responsibility or liability for these policies, please check these policies before you submit personal data to these websites.


If you have any questions or concerns about this Privacy Policy or your dealings with this Site, please contact us at:

T&L Sugars Limited
Thames Refinery, Factory Road, Silvertown,
Tel: +44 (0) 207 476 4455
Fax: +44 (0) 207 540 1848

© 2013 T&L Sugars Limited. All rights reserved.